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Welcome to our help centre

Help and Support

Hello. How can we help?

Find answers to frequently asked questions and extra support if you need help from us.

Narrow your search down by choosing a category.

  • Extra support when you need it

    Help with bereavement, money worries, support needs, or other life events. 

  • Savings

    Understand how to open and use your Principality savings account.

  • Mortgages

    Information about getting and managing a mortgage with Principality.

  • Your online profile

    Support to set up, access, and use your secure online profile.

  • Privacy, security, and fraud

    How we help you keep your money and information safe.

  • How we work

    What it means to be a member, and how to get in touch or make a complaint.

Bereavement support

Loosing someone close to you can be overwhelming.


We’ll guide you through what you need to do to manage their finances with Principality. 

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Help with rising mortgage rates

We know the recent changes to interest rates can be worrying when planning for the future.  Let’s help you stay in control.

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Can't find your answer?

We're always happy to help you over the phone or in branch.