With an online profile, you can:  

• View your savings and mortgage accounts, including your current balance, interest rates and recent transactions. 
• Move money between your Principality savings accounts.
• Transfer money to another savings account in your name.
• Update your personal details. 
• Rename your savings account to something that means more to you.
• Create a savings goal to help keep your savings on track. 
• Change how marketing information is sent to you.
• Use ‘Messages’ to do things like change your direct debit details. 
• Complete savings account maturity instructions. 

Setting up your online profile

Before registering, you'll need: 

• Your Principality account number.
• A mobile phone number.
• Your email address.

For security, your email and mobile number must only be used by you.

Once you have these details you can get started online by filling in a few personal details and setting your password. 

We’ll email you a copy of your user ID and send you an activation code in the post. It should arrive within 3-5 days. 

Activating your online profile

Once you receive your activation code, you’ll need to log into your online profile using your user ID and password. You’ll be prompted to request a passcode which will be sent to the mobile phone number you provided when setting up your profile. 

You can then enter your activation code from your letter to activate your online profile. 

If you need help, just call us on 0330 333 4000.

Staying safe online

Using a strong password  

Your password should have 10 or more characters, including capital letters, symbols and numbers. Your password shouldn't contain your name, date of birth, address, or any details you might use on social media.

Setting security questions

When you register for an online profile, we'll ask you to choose three security questions and set your answers. Your answers will be case sensitive. You'll need to answer your security questions to reset your password if you've forgotten it. 

Using a personal mobile number  

You need a personal mobile number that only you use to access your online profile. (We use it for an essential security check). 
If you don't have a personal mobile, or don't have signal you can call us on 0330 333 4000 to manage your account over the phone or visit your local branch.
If your savings account is an ‘online only’ account you’ll need to call instead of visiting a branch. 

How we keep your information safe

All UK banks and building societies carry out extra security checks to help keep you safe when managing your finances online. It’s called Strong Customer Authentication (SCA) and it helps fight fraud and improve the security of online payments.  

When you log in to your online profile and when you move money, we make sure it’s really you by checking your identity. We’ll ask you something you know (like a strong password or the answer to a security question if you forget your password) and something you have (which is why we send a passcode to your mobile phone).  

It’s important the mobile phone number you use to register is yours alone, and not shared with anyone else. 

Here's what to do if you've forgotten your user ID and password:

• Step 1: Request a user ID reminder. We'll email it to you straight away. 
• Step 2: Reset your password. (You'll need your answers to the security questions you set when you registered your online profile).
  
  If you’ve changed your mobile number: We need an up-to-date mobile number to text you a unique passcode each time you log in. If you need to update the phone number associated with your account give us a call on 0330 333 4000 and we’ll update your details.
  
  If you're still having trouble logging in, or you're getting a notification saying you're 'locked out', please call us on 0330 333 4000.

If your savings account with us is reaching the end of its term, you’ll need to decide what to do with your money next. 

You can do this via your online profile 14 days before your maturity date. 

You can either:

• Move your money into a new savings account.
• Take out some money and move the rest into a new savings account.
• Take out all your money and close your account.

We'll also send you information on maturing your savings account in the post.