Fraud and Scams
We’re committed to helping you keep your money safe.
Received a suspicious message?
If you have received a suspicious email and you're not sure if it was sent by Principality Building Society, please contact us.
Email us at phishing@principality.co.uk
Report a scam or fraud
Suspect you have been a victim of fraud or a scam?
The quicker you act the better.
Call us on 0330 333 4000
What to look out for
Scam
A scam is when you pay a company or person, but they are not genuine. For example, you buy an item from a company that does not really exist.
Fraud
Fraud is when money goes out of your account that you did not authorise or know about.
Contact us at once if:
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your personal or confidential information has been given to a third party without your consent
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Your passbook or security details are lost or stolen
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Your statement shows payments you don't recognise
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You believe you are a victim of identity theft
- Take five
Are you concerned about fraud or a scam?
How can you protect yourself? Take Five to Stop Fraud advises that you:
- Stop: Think before you part with your money or information.
- Challenge: Could be fake? It’s ok to reject, refuse or ignore requests, only criminals will try to rush or panic you.
- Protect: Contact your bank at once if you think you’ve fallen for a scam and report it to Action Fraud.
Please note we're not responsible for any information contained on external websites.
Latest scams to watch out for
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Holiday scam
A deal that turns out too good to be true is often a scam. What counts as a holiday scam?
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Investment fraud
Moving money to a fake fund or investment is fraud.
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Authorised push payments
Sending money to someone posing as a genuine payee is an APP scam.
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Money mule
A money mule lets a criminal use their bank account to steal money.
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Identity theft
Someone can steal your personal details to commit fraud for financial gain.
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Rogue trader
Someone knocking your door or calling you offering to do work you have not asked for, could be a rogue trader.
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Online scams
Phishing, smishing and vishing: what do these words mean and how can you protect yourself?
