Skip to content
Log in

Online profile support

Online profile support

Choose a category

Account access

A linked account is an account with another bank or building society that we’ve verified belongs to you. This helps us protect you from fraud when you transfer money out of your Principality savings account electronically. 

If you have an online only savings account with Principality you can change your linked account by: 

 

Here's what to do if you've forgotten your user ID and password:

Step 1: Request a user ID reminder. We'll email it to you straight away. 
Step 2: Reset your password. (You'll need your answers to the security questions you set when you registered your online profile).

If you’ve changed your mobile number: We need an up-to-date mobile number to text you a unique passcode each time you log in. If you need to update the phone number associated with your account give us a call on 0330 333 4000 and we’ll update your details.
 

If you're still having trouble logging in, or you're getting a notification saying you're 'locked out', please call us on 0330 333 4000.

Managing your savings online is easy.  You'll need to create and activate an online profile. 
 
Step 1: Creating your online profile  

We’ll ask you for: Your Principality account number, your mobile phone number, and your email address. For security reasons, your email and mobile phone number must be used only by you. If you’re a new customer opening an account online for the first time, you’ll do this step as part of your application. 

  • Get started online by filling in a few personal details and setting your password. 
  • We’ll email you a copy of your user ID straight away. 
  • We’ll also send you an activation code in the post; it should arrive within 3-5 days. 

Step 2: Activating your online profile  

You’ll receive your activation code in the post. You’ll only need to use it once. Here’s what to do:

  • Log in using your user ID and password. 
  • You’ll be asked to enter a passcode, which we’ll send to you as a text. 
  • After you’ve entered your passcode click ‘Enter Activation Code’ on your dashboard.  
  • Enter the activation code from your letter. Your online profile will be activated.  

Once you create an online profile, you need to wait a few days to activate it. Here’s what to expect. 

We will send you an activation code in the post. It should arrive within 3-5 days. Once you’ve received it, here’s what to do:

  • Log in using your user ID (you’ll find this in the email we sent you when you registered) and the password you chose when you registered for an online profile.
  • You’ll be asked to enter a passcode, which we’ll send to you as a text.
  • After you’ve entered your passcode click ‘Enter Activation Code’ on your dashboard.
  • Enter the activation code from your letter. Your online profile will be activated. 

We take your online security seriously. Just like all other UK banks and building societies, we carry out extra security checks to help keep you safe when managing your finances online.  We help keep your information safe in a few ways: 

 

By making sure you have a strong password. Your password should have 10 or more characters, including capital letters, symbols and numbers. 

 

By asking for a mobile number that’s used only by you. We ask you to link a personal mobile number to your online profile so we can carry out a security check each time you log in. That’s why it’s important the mobile phone number you use to register is yours alone, and not shared with anyone else. 

 

By asking security questions. If you forget your password you’ll need to answer three security questions to reset it. 

 

By sending you an activation code in the post. This helps us verify that it’s you living in the address you’ve provided to us.