Help with your mortgage repayments
Let's get you back in control
If you’re ever worried about making your mortgage repayments, we’re here for you. You don’t have to wait until you miss a payment to ask for our help.
We’ll explain what your options are, and help you think about the impact of these solutions. We’ll talk you through any longer term impacts, like what your payments might change to after any support ends. And we’ll base our conversations around your individual circumstances. Our aim is to help you take control; so you can make an informed decision about what to do next.
Find out more about ways we can help using our online support centre.
Important: talking to us about mortgage payment support does not impact your credit file.
Seek free, independent advice
Before you decide what to do, you may want to seek impartial guidance. At any point in the process, you can get free advice from places like:
Please note we're not responsible for any information contained on external websites.
Mortgage budget planner
Our mortgage budget planner helps us understand your financial situation so we can come to a solution that suits you. You can send a completed copy to the email address below, or you can post it. If you’d rather talk through questions with us, just call the number below and we’ll take your answers over the phone.
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Mortgage budget planner
PDF (Opens in a new tab)
Get help with your mortgage
Worried about repaying your mortgage, have missed a mortgage repayment, or have a buy to let? Get tailored support.
Call us 0330 333 4020
Email: customersupportteam@principality.co.uk
Customer support opening hours: Monday to Friday: 9:30am - 5pm
Other ways we can help
Switching your deal
Switching your mortgage deal could reduce your monthly repayments and make your mortgage more affordable.
Call us: 0330 333 4030
Nemo customers
Contact our Nemo team at customersupportteam@nemoloans.co.uk or call 0800 612 9982.
Your home may be repossessed if you do not keep up repayments on your mortgage.