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Help with rising mortgage rates

We support the Government's Mortgage Charter. Here’s what the charter means for you.

We support the Mortgage Charter

We fully support the Government’s Mortgage Charter. This means if you have a residential mortgage and struggling to meet your mortgage repayments, we have options to support you.

Get in touch with our mortgage team who will be able to provide you with help and guidance, without impacting your credit score. Or find more information about how we can help with your mortgage repayments.


If you have a Buy to let or Nemo mortgages you won’t be eligible for the Mortgage Charter.

What the charter means for Principality mortgage holders

  1. If your mortgage deal is ending within 6 months you can switch to a new deal, without an affordability check.
  2. You will able be able to request a better like for like deal, until the 20th of the month before your new mortgage deal starts.
  3. If you have no missed mortgage payments, we can switch you to interest only payments for up to 6 months, with no affordability assessment.
  4. You can request an extension to your mortgage term, with no affordability assessment and revert to your previous term within 6 months.


Important information

  • We won’t repossess your home within 12 months of your first missed payment.
  • These changes are on an Execution Only basis, which means we do not offer advice, assess affordability or assess the suitability on making these changes to your mortgage.
  • If you can meet your current repayments, you should continue to do so. This will ensure you pay less interest than if you were to change your term or switch to interest only repayments.

Get in touch with us

For general enquiries our opening hours are: Monday to Friday 9:30am - 5pm and Saturday 9am - 1pm.

Speak to us

  • Tailored support

    Worried about repaying your mortgage, have missed a mortgage repayment, or have a Buy to Let? Get tailored support Monday to Friday: 9:30am - 5pm. Call us: 0330 333 4020

  • Discuss your options

    If you haven’t missed any payments and would like to discuss your options, you can contact our Mortgage Team Monday to Friday 9:30am - 5pm and Saturday 9am - 1pm. Call us: 0330 333 4030

  • Nemo customers

    For tailored support please call our Nemo team. Opening hours are Monday to Friday 9:30am - 5pm. Call Nemo: 0800 612 9982

Your home may be repossessed if you do not keep up repayments on your mortgage.