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Product transfers

Understand the transfer process for existing customers. 

Your client can transfer their Principality mortgage to a new Principality mortgage product as their current mortgage deal is coming to an end.
Most product transfers can be submitted online up to 180 days in advance using our Mortgage Sales and Origination system (MSO). 


How to make a transfer 

  1. Register or login to MSO
  2. Select Standalone Rate Switch.
  3. Submit your clients' details (including date of birth, primary mortgage account number, and the property's postcode) 
  4. Create the case to view the existing lending details and select the case summary. A new case will be created.
  5. View the property and loan details. If you intend to challenge the index valuation, please get in touch. Do not continue with the product transfer.
  6. When you reach the loan requirements stage of the transfer, you can extend the term of the mortgage. If you decide to do that, you must complete the term extension before you switch the product.
  7. Once you have selected the product, a mortgage offer and illustration pack will be available to view. If a product fee is to be paid rather than added to the loan this will need to be paid at application.
  8. Once you have confirmed that the applicants have read the mortgage offer and agree to the application, please submit the product transfer. If you need the transfer to be completed on 1st of the following month, you’ll need to submit by the 20th of the month.
  9. The customer will receive a confirmation email along with posted documents to their security address.

When your cannot complete a transfer using MSO 

If your client:

  • wants to decrease the term or repayment basis in conjunction with a rate switch
  • wants to transfer early and pay ERCs
  • wants to change the mortgage amount, decrease the term or repayment basis
  • has consent to let on their current mortgage deal
  • is taking a payment holiday and/or are in arrears on their mortgage

Your client will need to call us direct on 0330 333 4002. 

Useful documents for product transfers

Male client signing documents with insurance agent as they sit at dining table

Benefits for you


  • Request a product transfer up to 6 months before your clients current deal ends.
  • Earn a procuration fee of 0.20% on all completed product transfers. We do not pay procuration fees when the new product is the applicable standard variable rate.


Dad holds daughter inside a moving box. Mum smiles. They are unpacking.

Benefits for your client


If your client has a residential mortgage, they can change their deal up to 2 weeks before the new term starts.


  • a mortgage that is suited to their needs.
  • no legal costs.
  • no valuation fees.
  • securing a new product 6 months before their mortgage ends.